Online Help *

This online help provides up-to-date information and reference.

To open it directly from MockupScreens:

• Choose “Online Help” option from the “Help” menu:

Note:

• Internet connection is required.

Sending Feedback *

We are constantly improving MockupScreens. To do that, we need your feedback:

• What’s the most important thing you would like to see in MockupScreens?
• Was there any bugs, problems, or annoyances?

Let us know by emailing us at:

Or you can fill a (very) short survey, right from the “Help” menu:

Contacting Support *

If you run into problems, or you have questions, the fastest way to get in contact is to email our support at:

To solve your problem, it greatly speeds things up if you also send:

• Steps to reproduce a problem.
• Log files.
• Project you were working on (non-disclosure rules apply, of course).

Sending Log Files *

While you work, log files record all internal warning and errors in text files on your computer:

• They give us context and clues we need to pinpoint the problem.
• Last ten sessions are recorded.
• You can send us all the files or just a session you had problems with, by finding the log files and attaching them to your email.

To find the log files, choose “Show Log Folder” option from the “Help” menu:

Sending Crash Logs *

If the application crashes, something extraordinary has happened and we would really like to know:

1. Open MockupScreens again.
2. Crash dialog opens before the application starts, choose “Send logs”:

Note that it is of great help if you also:

• Described what you were doing when the crash occurred.
• Attached your project (all standard non-disclosure rules apply, of course).